Refunds and cancellations

Last updated 2026-11-11

Season entries

Full refund if you ask within 7 days of the season start date. After that, season entries are not refunded. If we cancel a season, you are refunded in full.

Coaching sessions

• You cancel 24 hours or more before the session: nothing to pay.
• You cancel less than 24 hours before: the coach may charge the session, unless they agree otherwise.
• The coach declines, or does not confirm within 12 hours: the request is cancelled; nothing to pay.
• The coach cancels, or is removed from the league: your session is cancelled; nothing to pay.

How refunds are paid

Season refunds are transferred back to the bank account the entry fee came from. The league team sends them by hand, normally within a few working days. Coaching sessions are paid to the coach, so there is nothing for the league to refund.

Delivery

We sell services, not goods. There is nothing to ship. A season entry gives you a place in a division as soon as your transfer is confirmed, and a coaching booking is confirmed by the coach.

Problems

If a payment or refund does not look right, contact us at support@hessenflextennisliga.de and give us the date and amount.